FAQ

Frequently asked questions

How do I order a NETU Fitness product?


Click on the button to add the product you like to your cart. Enter your details to pay for the product. You will then recieve a confirmation email. For sessions and player appearances: we will then send you a booking email where we require you to send some information about your desired booking to us. Once we have this we will be in contact with your final booking confirmation and all the information you need about your player/coach, venue etc. For Online Programmes: we will then send you an email to activate your true coach account so you can access your programme from anywhere! For Bespoke Online Programmes: we will be in contact to work with you more closely and design your programme before getting you on true coach.




How do I contact you?


Click 'Contact Us', where there is a contact number, email, social media channel links and a question submit sheet for you to contact us on. We aim to respond to any queries before the end of 2 working days.




Shipping, Cancellations and Refund Queries


Click 'here' to access our shipping and refund policies. Alternatively, you can acces the policies specifically associated with your product, by clicking the product to reveal more information.




Do I have to consent to a Health Waiver?


Yes, for more information see our Important Info page at the bottom of this page. We do this to help protect us as coaches/players and more importantly, you so that you have been made aware of the risks associated with training and have had the reminder/opportunity to get in contact with a health professional prior to exercise.




What are your COVID 19 protocols?


Click here to read through our protocols. But feel free to contact us to clarify anything for your sessions.